Airport complaints procedure criticised
22.09.08
Anti-airport protestors say that it is too hard to complain to East Midlands Airport, the Melton Times reports. Steve Charlish from the DEMAND Campaign called for the airport to make it easier for people to give feedback.
He told the newspaper: ‘It is vital the different ways in which people can complain to the airport are made public, and as easy as possible to use. But its website appears to have been designed to discourage complaints. The only 'obvious' method electronically is to use the online feedback form.’ He also noted that the telephone number to call to complain was not free.
An airport spokesman responded: ‘We welcome any practical suggestions that will make the complaints procedure more accessible. The website is only one of a number of ways complaints can be registered. Others are via e-mail to: environment@eastmidlandsairport.com, by letter, by a local rate telephone number: 08450108 8540 or by fax on: 01332 853202. Last month, the vast majority of complaints were received via email or letter.
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