bmibaby offer passenger a really short break
20.09.08
A Derbyshire man was amazed after his 40th birthday plans were thrown in to disarray when bmibaby rearranged his short break so he had half an hour in Poland, the BBC reports. Ian Dack booked flights with the budget airline from East Midlands Airport to celebrate his birthday, but bmibaby changed his flights, e-mailing him to tell him his new flight would leave almost immediately after he landed.
Mr Dack and his friends had planned to fly out on a Monday and return on a Wednesday. He told the BBC: ‘bmibaby e-mailed to say they had cancelled all the Monday flight and they offered me a flight out on the Wednesday and a flight back half an hour later on the same day. We couldn't believe it. There seemed to be no way of getting in touch with them to discuss it or anything.’
He tried to contact the company via the phone but a recorded message told him that he would have to write to the airline's head office. He said: ‘I've written 4 times now and not heard anything. I've not had any response. I'm very disappointed.’
In a statement, a bmibaby spokesman told the news service: ‘The flight...was cancelled due to operational reasons. We accept that in this instance, the [alternative] dates provided by our system were unsuitable. We would like to apologise for the delay in responding to Mr Dack's letters and recognise that this is not in line with the normal high levels of service that passengers expect from bmibaby.’
Mr Dack and his friends have now booked a trip to Prague with a different airline.
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